Frequently Asked Questions

Everything you need to know about your outdoor gear and apparel order.

What is Hatchet Outdoor Supply's shipping policy?

We offer standard and expedited shipping across the United States. Orders are typically processed within 1-2 business days. Free standard shipping is available on domestic orders over $150.

How do I return or exchange an item?

Items in new, unworn condition with original tags attached can be returned within 21 days of the delivery date. Please visit our Returns Portal to start a request and receive a prepaid shipping label.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and package weight.

How do I know which size to order?

Each product page includes a specific size guide. Since we curate brands from around the globe, we recommend checking the individual measurements or contacting our team for specific fit advice.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and Shop Pay Installments for flexible financing.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.